Last Updated: May 13, 2026
This Refund Policy applies to all services provided by Wilkinson Automation Co. LLC. By engaging our services, you agree to the terms outlined below. This policy is designed to be fair to both parties while reflecting the nature of software-based marketing automation services.
All one-time setup fees are non-refundable under any circumstances. Setup fees compensate for the time, labor, and resources invested in configuring your account, building automations, and onboarding your business. This work is completed at the time of engagement regardless of future service status.
Monthly plans may be cancelled at any time with 30 days written notice submitted to zack@wilkinsonautomation.com. Services remain active through the end of the current billing period.
Monthly subscription fees are non-refundable for the current billing period. No partial month refunds are issued. If you cancel, you retain access to services through the end of the paid period.
If Wilkinson Automation Co. LLC fails to deliver the core services outlined in your service agreement for 30 or more consecutive days due to reasons within our control, you may be eligible for a prorated credit toward future services. This does not apply to outages caused by third-party platforms (GoHighLevel, carriers, etc.).
Annual plans are offered at a discounted rate in exchange for a 12-month commitment paid upfront. The following terms reflect industry-standard practices for annual SaaS and marketing service agreements.
| Time of Cancellation Request | Refund / Credit |
|---|---|
| Within 7 days of initial payment (no services rendered) | Full refund minus setup fee |
| Days 8–30 | Service credit for remaining prepaid months (no cash refund) |
| After 30 days | No refund or credit — remainder of term is forfeited |
Annual plan pricing reflects a significant discount from monthly rates. When a client commits to an annual plan, Wilkinson Automation Co. LLC allocates dedicated resources, platform costs, and labor for the full 12-month period. These costs are incurred regardless of whether the client continues to use the service.
The annual plan discount is the consideration exchanged for the commitment. Refunding prepaid annual fees would require the Company to absorb costs already committed on the client's behalf.
This structure is consistent with industry-standard practices for marketing software and agency retainer agreements.
Where this policy provides for a "service credit," the credit may be applied to:
Service credits have no cash value and are not transferable to third parties. Credits expire 12 months from the date of issuance.
Before initiating a chargeback with your bank or payment processor, we ask that you contact us directly at zack@wilkinsonautomation.com. Most billing issues can be resolved promptly. Chargebacks initiated without prior contact may result in immediate service termination and may be disputed by the Company.
Fees paid to third-party platforms on your behalf (including SMS/email usage charges, phone number fees, and add-on costs) are non-refundable as these costs are passed through at or near cost and cannot be recovered once incurred.
To request a refund or service credit, submit your request in writing to:
Wilkinson Automation Co. LLC
Email: zack@wilkinsonautomation.com
Phone: 479-388-4728
Please include your business name, the service agreement date, and the reason for your request. We will respond within 5 business days.
This Refund Policy is governed by the laws of the State of Arkansas. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution provisions in our Terms of Service.